Refund Policy

We offer a full, no-questions-asked refund within 14 calendar days of purchase on all three FTPSYNC plans: Annual ($29.99 USD), 2 Years ($49.99 USD) and Lifetime ($99.99 USD). The same 14-calendar-day window applies from the date of each renewal payment.

You do not need to give a reason, and downloading or using the software does not remove this voluntary guarantee. Send your request within the 14-day window; it does not matter if processing finishes later.

Checkout is not currently open. This policy sets out the refund terms that will apply when FTPSYNC purchases and renewals become available. It does not cover independent build or content purchases, which are governed by their own sellers' policies and your statutory rights.

Email support@ftpsync.io with your order ID or the email address used at checkout so we can locate the payment. State that you would like a refund. Never send card details, passwords, licence keys or access tokens.

WEBTEK COMMERCE LTD, company number 16175926, is registered in England and Wales at 83 Trinity Road, Edwinstowe, Mansfield, England, NG21 9RW. You can also send a written cancellation request to that address. Our contact page has the same contact details.

Refunds are handled through the relevant payment provider and returned to the original payment method. Paddle is merchant of record for Paddle transactions. For Revolut Pay transactions, WEBTEK COMMERCE LTD is the merchant and Revolut provides payment processing.

Once a refund has been processed, banks typically take 5–10 business days to show the money in your account. This is an estimate, not a guarantee: timing varies by provider, payment method and bank. Contact us if you need help checking a refund's status.

To stop future Annual or 2 Years billing, cancel before the next billing date using available payment or account controls, or email support@ftpsync.io. No self-service cancellation feature is promised while checkout is being connected.

Cancelling future renewals does not by itself refund an earlier payment. Unless refunded or validly terminated, access continues for the paid term. A refund request should state whether you also want future renewals cancelled; we can help ensure no unwanted future billing continues. Lifetime is a one-time purchase and has no recurring billing.

After the 14-day guarantee period, we consider refund requests individually. Please explain the circumstances so we can review them fairly. Your legal rights for faulty, misdescribed or otherwise non-compliant digital content remain unaffected regardless of this voluntary time limit.

A refunded software licence or the refunded payment period may be revoked. A software refund does not delete independently purchased build or content rights, though using FTPSYNC to access them may require a valid software licence. This policy does not promise automatic upgrade credits.

Any statutory cancellation right is separate from our voluntary guarantee. If immediate supply of digital content or software would end a statutory cooling-off right, this requires your separate express consent to immediate supply and your acknowledgement of the resulting loss of that statutory right, together with any other steps required by law.

We never infer that consent or acknowledgement merely from a download or use of the software. Even where a statutory cancellation right has lawfully been waived, our voluntary 14-day, no-questions-asked full refund guarantee remains available. Nothing here limits remedies required by consumer law.

You may use the notice below, but it is not required. An emailed notice does not require a signature.

• To: WEBTEK COMMERCE LTD, 83 Trinity Road, Edwinstowe, Mansfield, England, NG21 9RW; support@ftpsync.io.
• Statement: I hereby give notice that I cancel my contract for the following FTPSYNC software purchase or renewal and request a refund.
• Order ID or checkout email: [your order reference or email].
• Purchase or renewal date: [date of payment].
• Name and address: [your name and postal address].
• Notice date: [date you send this notice].

For related information, read our Terms of Service and Privacy Policy.